Leanne, a small business advocate, listening with guest on Fortitude At Work podcast

S2. Ep3. Client Management

This week we’re following on from our talk about honesty and looking at how we can make honest conversations easier using a client management process.
Client management covers all the things we need to do to work with a customer, and the time frames needed to get the job done. This might sound a long way away from mental health at work but in fact, the research showed that business owners who have a shared client process are likely to be less stressed than those who do not. We talk about having a transparent system and learning how to communicate well with the client. Putting a process in place can be a powerful business tool for micro-business owners.

Here are some of the resources referenced in this episode:

Past Podcast Episodes (Season 1)
Episode 11 Mindfulness (Finding the Gap)
Client Management Platforms
Accounting Software

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